I normally go to do chores relating to Bank or payment of bills to MTNL / BSES post lunch as it is generally less crowded. Most of these have arrangements to give priority to senior citizens. Boards are displayed prominently to say that. It is really a blessing as this allows one to avoid exertion at advancing age.
Yesterday I had to visit local branch of major government bank to deposit cash into someone’s account before noon. I had visited that branch a few times earlier to put my cheque in drop box provided for credit card payment. As expected there were a number of persons but almost all were seated in the chairs lined up along the walls. I did not see any long queues. I was impressed by this orderly way. After I filled up the required pay in slip I looked around for the counter to do the needful. I could not see any such caged cashier window. On my asking the watchman told me to take a token from the vending machine and see the directions given on the electronic board for which SINGLE WINDOW to go to. It seemed all fine. I took the token and saw that my number had another 40 + persons ahead of me. As all the seats were occupied, I stood in a place so as not to obstruct anyone. It was after a wait of almost 50 minutes that I was directed to window number X. The paying in took just about 2 minutes. While standing all this while I read a lot of boards informing customers about various services offered by the said Bank. One of the boards displayed prominently said “ We give preference to Senior Citizens”. After I had finished my work, I could not resist meeting the Branch Manager to request him to remove the said board as I felt this was a mockery or make some provision to honour it.